Beauty Strike

Excellent service, and welcoming environment, relative to what I usually pay at other places, this was absolutely more affordable.

The space was clean and Sydnee was absolutely excellent. She provided me with an excellent facial and was incredibly sweet beginning, middle, and end. However the experience was really soured by the way the owner, Emani, treated guests. We were so surprised since we expected the owner of a small business to be engaging with us with the same kindness and positivity we were extending. However she repeatedly dismissed our simple questions as us "being too anxious" and spoke really negatively throughout. She didn't do the proper skin analysis advertised for my partner, didn't send follow up care instructions like they advertise and like Sydnee did, and barely engaged with any of the questions. Sydnee was extremely helpful during my facial and tailored my facial to my specific routine which was such excellent care. Full grace to Emani who might have been having a bad day, but as the owner and representative of a service oriented establishment being so callous with customers means they won't come back or spread word about your business.
I also encourage folks to tip directly to the aesthetician instead of leaving it in the tip jar so you know your provider is getting what you intended them to get.

Terrible experience. Left in the middle. Highly do not suggest coming here for any reason

She does NOT pay her employees, do NOT go! She is absolutely running a scam here and I am absolutely disgusted.

I stepped in while the Department of Labor was visiting and I was absolutely appalled by what I overheard. It's so disheartening, because I try my best to support Black owned businesses, but this is such grotesque and disappointing behavior. She deletes comments on Google, but can't here. If you are looking to work there DO NOT. If you are looking to order product there DO NOT. She is living lavishly on Instagram while her employees and customers are suffering as a result. And she's rude af. STAY AWAY!!!!!

Don't recommend at all. Products are cheap but getting upselled. Customer service is passive aggressive just want to get a quick sale.

I placed an order last month and have had 0 contact with the brand about shipping info. I emailed several times only for the business emails TO NOT WORK. I called the store to speak to the owner and the receptionist asked for my number and order number and claimed that they would call me back when she's in the store. THEY NEVER GOT BACK TO ME VIA PHONE CALL EITHER. I've DMd them on Instagram and didn't get a response until I left a public comment about not receiving my order. Then they never messaged me back. I was then having a discussion with someone on their post about how she didn't get any info on her order either. Then I'm getting more replies to them asking for my order number which they already asked for and I provided. 5 MINUTES LATER, THEYVE DELETED MY COMMENT AND THE OTHER CUSTOMERS COMMENTS AS WELL. Our whole conversation GONE. I'm beyond disgusted with the lack of transparency and communication with this company. I spent almost $90 on this order bc I loved the body scrub but I'll never ever ever order a product from this place again. I'll take my money elsewhere and support black brands who are professional and honest. DO NOT BUY ANYTHING FROM HERE!!!
PS- I went to look to file a complaint to the BBB and guess what? THEYRE NOT BBB ACCREDITED! THE BBB GAVE THEM AN F RATING!! THIS "BUSINESS" IS A JOKE

The owner did not show up for a scheduled facial (texted me several days later with explanation). Refuses to refund or re-schedule the appointment she failed to show up for. Had to file a complaint with the BBB :(

Very unprofessional individual, I would strongly discourage anyone to work with her.

I placed an order with Beauty Strike on 11/29/2020. I received an email with USPS tracking information on 12/5/2020 claiming that my order had been shipped. Today is 1/15/2021 and according to the USPS website, they are still waiting for this package to arrive at their facilities.

I reached out to Beauty Strike via email on 12/21/2020 and they responded a week later, letting me know they would contact USPS for an update, and get back to me. After a few days without an update, I reached out again asking for information about the order, or a refund. It took multiple emails to get a response from them, and when they did respond (1/6/21), I was told again that they would be reaching out to USPS, and if there was no resolution, I would be sent a replacement order. Any reputable business would have sent me a replacement when I first reached out, considering this was close to a month after the order was placed. I reached out to Beauty Strike via email again and received no response.

On 1/12/2021 I called their storefront location because my email had not been answered. I spoke with the owner, Emani Jeter who proceeded to give me an attitude for the duration of the call. She tried to rush me off the phone, claiming that all communication regarding online orders must be done via email. I let her know that I had been contacting them via email, but had stopped receiving responses. When I asked her for a refund she very rudely let me know that the refund policy was on her website rather than telling me what that policy was. I asked her what the policy was and she read it verbatim from her website, stating that Beauty Strike did not offer refunds. When I asked her if it was okay for her to have my money without providing the products I ordered, she brushed me off and said I would be contacted via email. I have not received any further email correspondence from this business. I have not received my original order. I have not received a replacement order. I have not received a refund.

As can be seen in other customer reviews, this is a regular issue for Beauty Strike. This business has a clear inability to ship orders in a timely fashion, and when customers attempt to contact this business about these missing orders, they are met with delayed response times (or no response at all). The owner Emani, is clearly unable to take accountability for these issues, or to fix them. She is also desperately lacking customer service skills. I can not recommend anyone spend their money here.

Let me start off by saying I wanted to support my fellow black owned small businesses but this was a LET DOWN. Customer service is horrible (I agree with other yelpers wit the same issue) my items never shipped and no one tried to help me with my order. I wrote an email and nothing happened. Also the facials are nothing spectacular and sometimes the ingredients aren't that good. Again I wanted to love this place. I'll never go here again after having a reaction and no refund. I don't think this place will last. You're better off going to another person for a facial. Also she sometimes doesn't show up to her own appointments that you book and doesn't send you a warning. You show up to a closed shop with no explanation. DONT WASTE YOUR TIME LADIES

The only reason I'm giving one star is because zero isn't an option. With all of the mess that's going on in this country, I really wanted to reach out and start supporting more black-owned businesses. I came across Beauty Strike, and figured they seemed like a legitimate skincare company that cares about their customers and the people. HA! I placed my order for two products, on 7/18/2020, but was fully aware there would be a 3-4 week delay due to covid and the fact the order needed to be shipped to the West Coast. On 7/30/2020, I received an email with a USPS tracking number but the information noted the order had not yet reached a USPS facility. I assumed the shipping label was created and would be dropped off at the facility in a few days. Nope. On 8/17/2020, I emailed the company and got a response a couple days later from an Emani Jeter stating due to covid there were delays, but they'd ship it out ASAP. They also sent me a $5 gift card for their store that had a 1-month expiration. Why in the world would I be interested in buying anything else from them when I didn't even get my first order?? On 9/2/2020, I emailed again requesting a refund. At this point, they clearly still have the $55 worth of product I purchased, and it does not appear they will ever ship it out. As of 9/11/2020, I have yet to receive a response on my refund request. This is the first time I have had to deal with such terrible customer service and it's really a shame it's coming from a black-owned business. I always try to support my people, but this is just very unfortunate. I would absolutely recommend NOT ever dealing with Beauty Strike. The owner and anyone else involved should be ashamed, and I'm not just saying that off of my own experience. I've recently read quite a few reviews and tweets about the terrible customer service people have had to deal with from Beauty Strike. This is not a good look, at all!