Do you really know what your think?
Put your users at the heart of your decisions by gathering, collecting and analyzing their feedback with our powerful AI tools.
Make decisions informed by your users' feedback and build :
Design and improve your products by getting feedback from your users.
Develop services that best meet the expectations of your target audience.
Provide a pleasant working environment for your employees, based on trust.
A complete, easy-to-operate listening system
The connectors developed by Better World supply your analyses with data freshly extracted from the Web (review sites, forums, social networks, etc.).
Better World enables you to integrate the data you collect into our analysis application, either by secure flat file transfer or by API.
Better World provides you with various solutions for collecting new reviews. Respondents access campaigns via QR codes and dynamic links.
Better World ontologies, the basis of our Artificial Intelligence, classify verbatims according to their theme(s). They are refined by industry and use case, and enable multilingual processing of feedback.
In addition to quantitative indicators such as NPS or CSAT, Better World extracts a Sentiment score from the verbatims, to pinpoint areas of improvement and strength in the Experience studied.
Any audience segmentation information can be embedded to refine your analyses. What's more, feedback is subjected to noise filtering, and is anonymized to ensure the protection of the data collected.
Create analyses on the Better World platform, to determine priority topics within a given perimeter. Explore the different visualizations available, and take the actions that will have the greatest impact.
Set up alerts to receive notifications on areas of attention and/or weak signals. Create and share actionable reports for your teams, and track the impact of your actions.
Compare your metrics with those of other businesses, both in-house and with your competitors. Understand your competitive strengths and opportunities, as perceived by your audience, and set targets accordingly.
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Let's build your Action Plan
Get personalized and actionable advice to build your action plans and track your target audience's satisfaction over time.
See what our customers have accomplished with Better World
Better World helps many organizations structure and leverage their customer and employee feedback.
Understanding patients by listening to their feedback through their own words, their own stories, seemed essential to us.
In addition to the elements brought to light by their responses to the e-Satis questionnaires, Better World enables us to shed quantitative and qualitative light on elements that would not otherwise have been brought to our attention.
The in-depth analyses we've been able to carry out with Better World have enabled us to get to the heart of the pain points and moments of satisfaction at certain stages of our customer journey.
The platform has provided a quick and easy way to analyze multiple customer verbatims, and confirm or uncover satisfaction drivers around the breakfast experience in order to take the necessary corrective action.
The tool's interface allows teams to easily adopt the platform and integrate it into their listening routine.
"If you say no to the ones that can't afford you, you're making room for the ones that can and this helps me make the decision to be the ones that can."
"If you say no to the ones that can't afford you, you're making room for the ones that can and this helps me make the decision to be the ones that can."
6 Reasons to work with us
Specialization by sector of activity
Our solutions can be adapted to different sectors and use cases in order to highlight the results that interest you.
Quick and safe to set up
We implement our solutions in less than a month, with continuous support. Our applications are validated by our customers, in all our industries.
Analysis of your reviews and competitors
We offer to collect public reviews of your competitors to allow you to put in context the analysis conducted on your products, services, etc.
End-to-end and open solution
Our solutions intervene at all levels of the process of listening to your users, and facilitate the stages of collecting, analyzing, collaborating and exploiting feedback.
AI as a decision support tool
We see AI as a tool that, when combined with Human Intelligence, enables informed decision making and monitoring of its impact.
Data stored and protected in Europe
All the data we collect and produce is stored in Europe and our processes comply with RGPD regulations.
Access your first
analyses in 1 month!
Exchange with our Experts
Talk to our teams to define your needs.
Collection and classification of published notices
We collect and integrate the notices into our databases and classify them according to your specific needs.
Configuration of your instance
We configure our platform for your needs, and train our AI on your data.
Deployment and Training
We create access for your teams and conduct training sessions.
Follow-up and support for use
We remain at your disposal to answer your questions about our solutions.
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